Rush & Same-Day
Enterprise rush production: SLA-backed capacity
Rush production should be a documented capability, not a hero moment. Here's what the SLA should say.
Most rush production runs on heroics - a Vegas shop sprinting overnight to save a launch. Enterprise procurement should not be relying on heroics. Rush should be a documented capability with a published SLA and credit structure for misses.
Published cutoffs with category specificity
Screen print: same-day cutoff at 9am for 144 garments by 5pm. DTF: same-day cutoff at 11am for 200 transfers by 5pm. Embroidery: same-day cutoff at 10am for 24 pieces by 5pm. Large-format: same-day cutoff at 10am. Cutoffs should be in the MSA, not promised verbally.
Capacity reserve for retained accounts
Enterprise accounts should hold a contractual capacity reserve - typically 4–8 hours of production capacity per business day, available without new PO. This is the difference between rush as a feature and rush as a hope.
Credit structure for SLA miss
Miss the cutoff: 100% credit on rush surcharge. Miss the delivery: tiered credit (25% / 50% / 100%) based on hours late. Repeated misses trigger account review. This is standard enterprise SLA structure that most print vendors won't sign.
Escalation and dispatch protocol
A single named account contact, a documented escalation chain, a 24/7 dispatch line for active activations. Not a generic info@ email.
Enterprise rush production: SLA-backed capacity FAQ
What rush surcharge is reasonable?+
Can we reserve weekend production capacity?+
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