Terms of Service.

By placing an order, requesting a quote, or using solidpromoprints.com, you agree to these Terms. If you're ordering on behalf of a company, you confirm you have authority to bind that company.

Quotes are valid for 14 days unless stated otherwise. Pricing assumes print-ready artwork, standard substrates, and stated quantities. Changes to art, quantity, substrate, or deadline may change the price.

An order is confirmed when (a) you approve the proof in writing (email counts), and (b) deposit or full payment has cleared, depending on terms.

Production times begin after written proof approval and cleared payment — not when the order is placed. Same-day, rush, and event deadlines are committed only when explicitly confirmed in writing by a project manager.

We are not liable for delays caused by carriers, weather, supplier shortages, venue access issues, or client-side delays in approving proofs, providing assets, or answering questions. We will always communicate the impact and offer the fastest path forward.

You are responsible for reviewing every proof for spelling, grammar, layout, sizing, color, and accuracy. Once you approve a proof in writing, the order proceeds as approved. We are not liable for errors present in approved proofs.

If you waive proofs to meet a deadline, you accept full responsibility for the final output.

We are G7 Master qualified and match Pantone (PMS) within commercially reasonable tolerances (typically ±2 ΔE for spot colors on standard substrates). Color appearance varies by substrate, lighting, decoration method, and viewing condition.

Screen previews, home printers, and uncalibrated monitors are not reliable color references. For critical color, request a physical press proof — additional fees apply.

Industry standard for custom production is +/- 5% on quantities over 100 units, and +/- 10% on larger runs (1,000+). Invoicing reflects quantity shipped. If exact counts are required, please request in writing at quote stage.

You warrant that you own, license, or otherwise have the legal right to use all logos, images, fonts, names, and content you submit for reproduction. You agree to indemnify and hold Solid Promo Prints harmless from any claim, loss, or expense (including legal fees) arising from a third-party rights claim related to artwork you provided.

We may decline any job we believe infringes a third-party right or violates law. Files we create on your behalf (separations, digitized embroidery files, color profiles) remain our property unless purchased separately.

We may use anonymous photos of completed work in our portfolio, social media, and marketing unless you request otherwise in writing before production.

New accounts: 50% deposit to begin production, balance due before pickup or release for shipment. Approved net-terms accounts: per invoice terms.

Past-due balances accrue 1.5% per month (18% APR) or the maximum allowed by Nevada law, whichever is lower. We may withhold delivery of completed work, refuse future orders, and pursue collection costs (including attorney fees) on past-due accounts.

Orders cancelled after proof approval are billed for all work completed and materials committed, including substrates ordered, plates burned, screens prepared, and labor. Cancellation of fully-produced orders is not available — custom goods are non-returnable.

Mid-production changes may incur change fees and reset the production clock.

Because every order is decorated to your specification, custom-printed and decorated goods cannot be returned. See our Refund Policy for the narrow cases where we issue replacements or credits.

To the maximum extent permitted by law, Solid Promo Prints' total liability for any claim related to a project is limited to the amount paid for that specific project. We are not liable for indirect, incidental, consequential, lost-profit, or lost-business damages, even if advised of the possibility.

You agree to defend and indemnify Solid Promo Prints, its owners, employees, and contractors against any third-party claim arising from (a) artwork or content you supplied, (b) your use of the finished goods, or (c) your breach of these Terms.

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-laws principles. Exclusive venue for any dispute is the state or federal courts located in Clark County, Nevada.

We may update these Terms at any time. The current version always lives at solidpromoprints.com/terms with a "last updated" date. Continued use after changes means acceptance.