Refund & Replacement Policy.

Because every order is produced to your specification, custom-printed apparel, signage, and promotional products cannot be returned for a refund. This is industry standard for decorated goods.

We will replace, reprint, or credit your order at our discretion if:

• The product does not match the approved proof (wrong color, wrong placement, wrong size beyond stated tolerances)
• There is a manufacturing defect (misregistration, smudges, garment defects affecting more than 3% of the run)
• The order ships short of the contracted quantity beyond the standard +/- 5–10% tolerance

• Errors present in approved proofs (spelling, layout, art)
• Color variation within commercially reasonable tolerances
• Substrate variation (garment dye lots, paper batch differences)
• Damage from improper washing, handling, installation, or use
• Underestimated quantities (please order extras for spoilage)
• Carrier delays once shipped

Notify us within 5 business days of receipt. Email info@solidpromoprints.com with:

• Your order number
• Clear photos of the issue (multiple angles, in good light)
• Quantity affected

We'll respond within 2 business days with a resolution — reprint, partial credit, or replacement. We may request the defective product back at our expense.

See Terms of Service §9 for cancellation rules.